Why can’t I pair my Yi Home Camera?

NF_APP

If you are now suffering from any App downloading/pairing/connecting failures related issues with Yi Home Camera, this article is a best solution summary for you.

Currently, there are two most common issues:

  • HW and App versions mismatch
  • Camera firmware is too old

Preparation work

skip this if you have successful experience to pair before
  1. make sure your App version is up to date
  2. make sure your Wi-Fi SSID and password is correct and there is no any other security related settings on your router, such as:
    • No static IP address assignment
    • No MAC address filter
  3. 2.4GHz Wi-Fi is supported only.

ISSUE 1: Product and App version mismatch

  1. Identify the product version of your camera

Please check the first 4 characters on the back of the camera as below  figure ,

  • if the format is [0~9][0~9][A~Z][A~Z], the 3rd and 4th characters standard for the country code (case insensitive):

CN: Chinese Version 

US / TW /KR/other Country Code: International Version

  • all other format strings: Chinese Version

Please be aware of that:

Chinese version is to be used in China mainland only.

International version is to be used in US/TW/KR only.

767014850935830205

2. Install the matching App

You have to install the correct App, otherwise the camera can be never paired.

Currently we have official selling channels in CN/US/KR/TW only, in any other countries/areas, you can’t find this App in your local Google Play or App Store. Error message may be nothing/this App is not available in your market/your device is not support this App/etc.

Android Device:

Chinese VersionApp Download

International Version: install from your local Google Play

IOS Device:

Chinese Version: Switch to China App Store then install.

Alternately, you can also try the App Mi Smart Home.

International Version: install from your local App Store

ISSUE 2: Camera firmware is too old to pair

We always suggest customers to keep the camera firmware version update to date to get better product performance.

If you have already prepared the matching Camera and App, but still failed in camera pairing or you found the camera working improperly even after reset.

In most case, you can fix it via updating the camera firmware manually.

1. Download the latest version of firmware

Chinese Version:   Download Link         Backup Link

International Version:  Download Link (US Version)

2. Do manually update following the instruction.

Note: the firmware version must match your camera version. You can flash a Chinese version camera with any other version of firmware and power-on it, but it can never be paired.

I believe above two steps can solve most of your troubles, but if you still have problem, please feel free to contact us: support@weareyi.com

And you can find out more support information from our support site.

306 thoughts on “Why can’t I pair my Yi Home Camera?

  1. My app (International version for US) will not generate a QR code. Everything was working fine however the app lost contact with the camera. I reset everything, flashed the latest firmware and the problem persists.

  2. Dear sir/madam, i’m from indonesia. My yi home camera was fine until i re installed my phone, i forgot my username and password so i create a new one. My new username cannot pairing with the camera since i create it. Could you please help with solutions. Thank’s for help and have a good day

  3. Hi, i’m from indonesia. My yi home camera was fine until i re installed my phone. I forgot my username ann password so i create a new one. My new username cannot pairing with the camera since i create it. Could you please help with solutions. Thanks for help and have a good day

  4. Hi I just bought the Yi camera and installed the app from your dropbox. However i still cannot connect to the camera after pairing it successfully. Kindly advise thank you.

  5. One year later… same question
    Can we use the international firmware for the CN version of the ants cam 720p?

    Please say that you at least thought about this, because it is pretty uncool if not…

    Thanks,
    Mugur

  6. on my old CN Yi camera (non night vision) after formating sd card cant connect, blue light on but cant find on app (video is recording on SD card)
    I tried every CN firmware and apps, nothing works
    I udes this camera 1,5year and this happened first time
    a have also night vision version vorking perfectly on 1.8.6.1B

  7. I have bought Yi Dome 720 Camera,china edition,already install chinese apk,or connection to router is fine,binding is ok,but when loading secure channel until 25% stop,no responsed anymore,what is the problem..thank’s

  8. I can not finish the installation of my YI Home camera.The camera says: invalid QR Code. I am in United Arabes Emirates. Please what I must do?
    Thanks

  9. I can’t see the video for my xiaoyi home camera. Follow the steps teach here and now able to connect but can’t see the scene. I’m using it in Singapore.

  10. Hi, Which is the current procedure to use the camera on two different mobile phones?. Me and my girlfriend want to check the camera, but only one of us is able to do that… We have the app on our iphone…

  11. Hi,

    My hp suddenly cannot connect to the yi home camera. I tried to re-install the app. Do I need to reset the camera while setting up the camera connection on my hp?

    Thanks & regards,
    Wendy

  12. Hi, I’ve bought a camera from Gearbest site and the information was that the camera would work outside in Europe. It was the only version that I’ve knew and didn’t have info about different versions.
    I’ve bought with the router Wifi3.
    Now I’m having issues due to location outside of China.
    Will Xiaoyi do something to help all customers that have this problem?
    You have great products (I have several) but this kind of issues let people unhappy.
    Please develop an international version that could be applied to our cameras.

    Thanks.

  13. Why can’t connect my yi 2 camera english version to MI home. I try to China region and Europe region. Nothing
    I’m from Romania and hour is with two hours back

  14. hi my yi camera installed and used for the past few month, but suddenly cant see anything and in the apps the camera is gone. May I know what happen and how to install back ?

  15. hai. i’m adi from indonesia, i bought dome camera 720 from Online. that was CN ( 13CNYE30LA ) that is correct ? but when i turn on dome camera 720 the language is english “waiting to connect”. i try always fail to pairing. have a solution ?

  16. I have tried to install the Chinese Version into a mew iphone recently and the camera is not supported.. I have another apple phone and it has the device and supported. How can these options be made available on my new phone

  17. I have purchase a YI camera CN version i have downloaded a app but not pairing a camera.i am from pakistan, please suggest me how can i resolve the problem

  18. Hi, my Yi Home Camera Code at the Back is 22S1T0F514, This is International Version? Because it Only Paired when i set my location to Asia, My Problem is The Yi Home App for PC has 2 location Choices, North America & Europe, When i log to my Account using this location there no Camera showed on my account. i want to know if theres a Yi Home App for PC for Asian Version. Thank you

  19. Hi, my Yi Home Camera Code at the Back is 22S1T0F514, This is International Version? Because it Only Paired when i set my location to Asia, My Problem is The Yi Home App for PC has 2 location Choices, North America & Europe, When i log to my Account using this location there no Camera showed on my account. i want to know if theres a Yi Home App for PC for Asian Version. Thank you

  20. We have one camera and two I phone. Mine is the primary and works great. Wife’s phone is loaded and it works but under the setting she doesn’t have the options I do. Basic like turn camera on and off. Can you help?

  21. why yi home for windows can’t use in asia? only europe and north america
    please update this software for use in asia

  22. Hi, I have purchased 2x Yi 1080p home cameras from The USA (US Versions). I have downloaded the app and installs fine, when the cameras arrive, will they work in New Zealand? I assume the US version is the (international version)??

  23. Hi there, i’m from indonesia. I have xiaoyi yi dome 720p CN version camera. I can pair my android phone with my yi dome camera using “Yi Home APK CN Version” (not from the playstore). But unfortunately, i can not pair my yi dome to my iphone. I try to follow the steps in this blog, but i have no bank card. Please help me.

    And I have xiaofang camera too, but the time watermark is 1 hour faster then my country time zone. I can’t find any menus to change the time zone. Please help me too.

    Thanks

    By the way, I Love XIAOMI

  24. i am purchase before 1 year YI camera in amazon but its not working whats the problem, many time i search in youtube and ur website
    i reliase i am purchase CN version
    now i instsll chinese version i see in ur website pls change country i changed also but still its not working
    totally i heard YI camera when wifi password enter and after QR scanner completed i heard this camera may not use with in china,, but i am in i dia
    pls solve this product

  25. I have a wifi with no password (i live in the wilderness). I only can pass to the next screen if I leave my password. Is there a way arround?

  26. I am having trouble connecting my to home done camera 1080. I am using a Verizon jet pack for my internet connection. My camera connects to the WiFi, and scans the qr code but I keep getting a fail to acquire message when trying to pair the app to the camera. I just installed the app on my iPad today and updated the last way firmware. Please advise

  27. I installed yi home camera.. But when i start it yellow light show.. After 30 second click sound and camera turn off.. Plz give suggestions. What i do???

  28. hi there,

    I have a CN version of Yi Home 10080p Cam, I want to use in another country. I have try both apps (Yi Home and Mi Home).
    I do get through the wifi connection, but i can not pair the camera

  29. Hi There,

    I need the Mac Address of my YI Home camera to join to the public network, please show me how to get it

    Thanks

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