Reaching YI Services

From time to time, we have received reports that some parts of the YI Home App’s functionalities do not work. For example, can not register, can not generate the QR code, etc.

We did a lot investigation. We found a few root causes.

  1. Sometimes, the App could not resolve our services’ DNS name.
  2. On other occasions, the https connection to our services is terminated unexpected.

If you have experienced problems in YI Home App, please open a browser, and visit one of the following sites. If you have trouble reaching them, it may be a good time to talk to your local ISP.

For Asian countries, please visit
For North America countries, please visit
For European countries, please visit
For other countries, please visit one of above.

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