On iOS system, per requirement from Apple Inc, virtual goods must be payed through Apple In-App Purchase (Short for IAP).
The purchase process is like the following:
- User makes a purchase requests in YI Home App
- YI Home App brings up the IAP payment process
- User makes the payment
- YI Home App is notified about the payment, and inform the YI service a purchase is made.
- YI service records the transaction.
If network is not available, or other possible reasons, step 3) and step 4) could fail. In this case, user has paid Apple, but we don’t know that user has finished the payment.
To mitigate this issue, in the latest YI Home iOS App, when the user clicks the “cloud” tab in the App, the app will ask Apple if the user has pending payment. If Apple says yes, YI Home App will prompt user to refresh the YI Cloud order. Once user click the “Refresh” button in the screenshot below, The App will re-submit the cloud order to YI service, with the recalled payment information.
Next time when you encounter this problem, please give it a try.