We have received reports that Android users are also affected by some European mobile ISP not able to resolve YI’s server DNS name.
YI Home Android 3.4.6 is an attempt to fix this issue. Please let us know if this works for you.
Alternatively, some users have reported, that after they switch to US/Asia region, the App works great for them. If YI Home Android 3.4.6 does not work for you in Europe, you may want to try switching regions.
For people who has purchased YI Cloud Activation Code, you can redeem your code in YI Home Android App.
If you are using the YI Home iOS App, due to Apple policy, this feature is not available here. You can redeem the code in our web portal http://cloud-us.yitechnology.com
We have seen continued complains on missing push notifications, or, users have to open the app in order to receive push notifications.
In research on the problem, we stumble upon this article. If you experienced push notifications problems on Samsung phones, it may help you.
Some users ask why does YI Home Android App need Location Permission.
This is to fix the Android P (9.0) “Unknown SSID” Pairing issue.
Yes some user reports that the problem still exists after the update. Please make sure 1. You have opened Location Service in your system, 2. You have given YI Home App the location permission.
Starting from version 2.22, you can customize YI Home App’s push notification tone.
The following pictures illustrate how to change the tone.
OK, I am hearing a few feedbacks already:
- The entrance is hard to find,
- Can I have my own tone?
- Can I have different tone for each camera?
Yes, we have backlog items for each of the above suggestions.