For people who has purchased YI Cloud Activation Code, you can redeem your code in YI Home Android App.
If you are using the YI Home iOS App, due to Apple policy, this feature is not available here. You can redeem the code in our web portal http://cloud-us.yitechnology.com
On iOS system, per requirement from Apple Inc, virtual goods must be payed through Apple In-App Purchase (Short for IAP).
The purchase process is like the following:
- User makes a purchase requests in YI Home App
- YI Home App brings up the IAP payment process
- User makes the payment
- YI Home App is notified about the payment, and inform the YI service a purchase is made.
- YI service records the transaction.
If network is not available, or other possible reasons, step 3) and step 4) could fail. In this case, user has paid Apple, but we don’t know that user has finished the payment.
To mitigate this issue, in the latest YI Home iOS App, when the user clicks the “cloud” tab in the App, the app will ask Apple if the user has pending payment. If Apple says yes, YI Home App will prompt user to refresh the YI Cloud order. Once user click the “Refresh” button in the screenshot below, The App will re-submit the cloud order to YI service, with the recalled payment information.
Next time when you encounter this problem, please give it a try.
Today we published iOS YI Home 3.4.1 update to Apple App Store. This update is to resolve an issue that some European users experienced, especially for users in Italy.
The problem is, for certain mobile internet carriers, they has trouble resolve our server’s dns name, or, it resolves to the wrong address. As the result, those users cannot access the camera, when the app is running under mobile internet environment.
In the 3.4.1 update, we now use a different DNS resolution mechanism. Hopefully, with this change, our cstomes will never encounter DNS resolution problems anymore.
Starting from version 2.22, you can customize YI Home App’s push notification tone.
The following pictures illustrate how to change the tone.
OK, I am hearing a few feedbacks already:
- The entrance is hard to find,
- Can I have my own tone?
- Can I have different tone for each camera?
Yes, we have backlog items for each of the above suggestions.
We have received complains that YI Home app on iOS can’t generate QR code.
We spent a lot time to troubleshoot. Turns out, the root cause is OS upgrade.
After an iOS OS upgrade, for some reason, YI Home App’s internal storage was corrupted.
Re-installing the App should fix the problem. Alternatively, logout and re-login will also help.
Starting from iOS YI Home App version 2.22.0, you will receive push notifications with picture, as illustrated below:
A few caveats:
- This feature only works on iOS10 and above.
- Due to iOS time constrain requirement, sometimes picture may not be available.